Returns & Exchanges

At TANGZU, we strive for audio excellence and want you to be completely satisfied with your high-fidelity equipment. If your purchase does not meet your expectations, you may return it within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the specific reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Carefully pack your TANGZU audio gear in its original premium packaging, including all ear tips, cables, and accessories to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label and drop off the package at any authorized carrier location, ensuring you retain the tracking receipt for your records.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the hardware's condition, we will process your refund or dispatch your replacement unit within 5-7 business days.